|
10 . XX . YY
Supplies Error |
The printer cannot read at least one print cartridge memory tag or one memory tag is missing.
X X- Description
00 - Memory error on supply
10 - Memory tag missing
YY- Description
00 - Black print cartridge
01 - Cyan print cartridge
02 - Magenta print cartridge
03 - Yellow print cartridge |
- Turn the printer off and then back on.
- Replace the cartridge for the color indicated
- Call for service
|
13 . XX
Paper Jam (location) |
Media is jammed at the specified location |
For all jam messages
- Remove jammed print media from specified location.
- Check the entire paper path for other pieces of media in the path.
- Open and close the top cover to clear the message.
- Call for service
|
13 . 0
Paper Jam (location) |
A non specific location, Paper jam occurred |
13 . 1
Paper Jam Input trays |
A paper delay, jam at paper feed area |
13 . 10
Paper Jam Check duplex unit |
Paper jammed at duplex unit |
13 . 20
Paper Jam
Check rear door |
Media stopped in the paper path |
13 . 21
Door open jam |
Top cover was open while printing |
13 . 5 or 13 . 6
Paper jam check rear |
- Paper delay jammed at fuser
- Paper stopped, jammed at fuser
|
20
insufficient memory |
The printer has received more data from the computer than what fits in the memory. |
Press go or Ö to resume printing, a loss of data will occur.
- Reduce the complexity of the job to avoid this error
|
40 Bad serial transmission
40 EI0 x Bad
transmission |
- A serial data error has occurred while the printer was receiving data
- A connection with the card in EIO slot x has been abnormally broken
|
Press go or Ö to resume printing. A loss of data will occur.
- Check that all cables are connected and seated properly.
- Call for service
|
41.3 Unexpected size in tray xx |
- Media is loaded which is longer or shorter in the feed direction than the size configured for the tray.
|
Press go or Ö to resume printing
- Reload the tray with correct media size
- Call for service
|
41 . 5
Printer error |
This error usually occurs with smooth media. Such as labels or transparencies |
Load media one sheet at a time
|
|
49 . XX Printer Error |
A firmware error occurred |
- Press cancel job to clear print job from the printer memory
- Turn the printer off then on
- Try printing job from a different software program
- Call for service
|
50
Fuser error or
50 . X
Fuser error |
A fuser error has occurred |
- Turn the printer off. Wait 20 minute and then turn the printer on.
- Call for service
|
50 . 4 |
A Problem exist with the customer’s line voltage |
Remove the printer from any ups supplies, or power strips
- Plug the printer into a wall outlet
- Call for service
|
51
Laser Error |
A loss of bean detected |
Press go or Ö the page containing the error reprints automatically
- Turn the printer off and then on
- Call for service
|
52
Scanner error |
The Laser/ Scanner speed is incorrect |
53 . XY . ZZ
Printer error |
There is a memory error with an accessory |
Turn the printer off and then back on
|
54 . 1
Remove sealing tape |
The toner cartridge has been installed without removing the sealing tape |
Open the top cover and remove the toner cartridge
- Pull the sealing tape tab to remove strip
- Reinstall the toner cartridge and close top cover
|
55 . XX
Printer error |
An internal communications error occurred |
- The page containing the error will automatically be reprinted
- Turn the printer off and then back on
- Call for service
|
57 . X
Printer error |
A fan failure was detected |
- Turn the printer off and then back on
- Call for service
|
59 . x
Printer error |
A main motor error occurred |
- Reseat the toner cartridge
- Turn the printer off and then back on
- Call for service
|
79 Service
(xxxx) |
The printer detected an error |
Press cancel job to clear the print job
- Turn the printer off and then back on
- Try printing a job from a different software
- Call for service
|
